FAQs

Frequently Asked Questions

How do I return an item?

Returns are easy and stress free, you have 14 days to let us know if there is a problem and to ship the item back to us.

I need another size, can I exchange my item?

Yes! Please let us know if you need an alternative size. You can return the item to us and we can ship you the new size once your returned item/s have been received.

Can I track my order?

All of our deliveries are tracked, the tracking number will be sent to you in a confirmation email once your order has been packaged and shipped. 

Where do I return items?

Please return all items in the original packaging to:

Kind Kompany
PO BOX
12728
Halstead
Essex
CO9 9BF

Can I choose the currency I pay in?

Currently all payments are charged in GBP, please subscribe to our mailing list to receive any future updates on this.

What do I do with the biodegradable packaging?

If you do not wish to return your order the packaging can be placed into a regular bin or compost bin and it will naturally degrade back into the earth. 

I have further questions, who do I contact?

If you have any further questions or need further assistance you can use our contact form located on the 'Contact Us' page or send us an email manually to: contact@kindkompany.com